Idea

dave-mcgowan825 suggested Jan 15, '16 John Wang commented Jan 23, '19

Voicemail Drop Solution

Has anyone had success integrating a solution to drop pre-recorded voicemails?

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samantha-lee commented Jan 15, '16

ANYONE???? I need this!!!!!

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benjamin-dean commented Jan 15, '16

When you say "drop pre-recorded voicemails", could you please provide some more detail that I might better understand the specific technical needs please?

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dave-mcgowan825 commented Jan 15, '16

Here is a great article explaining it: http://www.ringdna.com/inside-sales-glossary/what-is-voicemail-drop

I am not looking for any thing fancy or with analytics just the ability to drop a pre recorded voicemail which in turn allows my to hang up and move onto the next call faster.

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benjamin-dean commented Jan 15, '16

That seems like a very valuable feature. I'm not aware of any existing solutions we have for this...but I will do some asking around to see if there's something available which I am not aware of yet.

Thanks for sharing the useful link Dave!

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dave-mcgowan825 commented Jan 15, '16

Thank you Ben! I am even ok with a hacked alpha version of something that does the basics

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samantha-lee commented Jan 16, '16

it would be amazing! A game changer for ring central if you could find a work around.

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benjamin-dean commented Jan 18, '16

Initial results from some probing with various team members has indicated our current Platform solution may not have support for this feature. However I've been informed that this can be done with Contact Center, albeit might be a little too "heavy" of a solution for your current needs.

I'll continue asking people and get back with a solid answer in the next day or two.

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dave-mcgowan825 commented Jan 18, '16

Thank you for continuing to research this for us! Ideally it would be awesome if it could be added to the "tools" section of RingCentral. Not sure I could afford or justify doubling my billing rate for just 1 feature. Let me know your thoughts on what you find out : )

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benjamin-dean commented · Jan 18, 2016 at 05:40 PM

Will do sir. :)

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nichelle3568 commented Nov 17, '16

Any update? Would love this feature!!

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John Wang commented Nov 18, '16

This is a great feature but it is currently behind other features we are building. Howeve,r it may be possible to build this using our WebRTC Voice capability with some work.

Our JavaScript WebRTC SDK uses SIP.js which can take audio streams from the microphone or an audio file. The audio file should be able to be played before or while the user is connected. At this time, this capability isn't exposed but it can be with a bit of work.

JavaScript WebRTC SDK is available here:

https://github.com/ringcentral/ringcentral-web-phone

More information on this is available here:

https://github.com/ringcentral/ringcentral-web-phone/issues/95

Once file playback is available in the WebRTC SDK, a voicemail drop solution can be built to play back recordings, either automatically or on selection by the user.

To build this, you can:

Wait till we build it into the WebRTC SDK and voicemail drop on that
Enhance the WebRTC SDK yourself and the build a voicemail drop solution
Contact our professional services team to have it built

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Voicemail Drop Solution

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