Idea

TJ Murray suggested Aug 13, '13 stored-tech commented Jul 1, '20

Contacts: Adding Non RingCentral Users to Company Contacts

How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a way to pick where a new contact gets stored?

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

rene-rubio commented Jul 22, '14

This function is a must and its getting a little late to implement it. Can't have a working company without being able to share business contacts.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

alex-d365 commented Jul 22, '14

Will Ring Central at least let us know they are working on it???
Maybe even announce a release date!

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

brett-youngberg commented Aug 19, '14

We would also like to see this implemented ASAP. I've been asking for years now since we joined RingCentral. Ideally this would have API access so we can sync with our CRM system.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phil Denton commented · Sep 06, 2019 at 03:06 PM

Yes, this times a million!

0 ·

Thomas Stout commented Aug 27, '14

Completely agree that this needs to be implemented. Syncing with a CRM system would be great too.

Can this request also include being able to import contacts directly into the desktop phones? Currently they only allow you to manually enter phone numbers into the phones stored directory. The desktop phones should automatically synch their contacts with the Personal contacts directory.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

stauffacher commented · Jun 16, 2016 at 08:14 PM

2 years later, I too am looking for a solution for syncing contacts manually entered into the Ring Central online to my cisco ip deskphone.
I entered all our contacts online and expected my phone to then show those names in the caller id on my deskphone. Instead, all my phone shows is the incoming number - no name/caller id. I'd really like to see the name of who is calling before I answer, not just the number.
From what I can find, the only way to get contact names to show up/caller id for incoming calls is to manually re-enter those same contacts into the cisco ip deskphone itself. Which would be a painstaking, inefficient task especially given that names must be entered T9 texting style.

RingCentral, I would appreciate any feedback or help you can offer.

1 ·

Brett Youngberg commented Aug 27, '14

Please vote here: https://community.ringcentral.com/ringcentral/topics/creating_new_company_contacts

Or RC moderator merge this thread with the Company wide shared contacts

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Richard Burks commented · Jan 24, 2015 at 05:52 AM

VOTE?!!? REALLY, THIS IS LIKE BUYING A PHONE SERVICE THAN THEN ASKING THE CUSTOMER TO EXPLAIN WHY THE WANT TO BE ABLE TO CALL OUT ON IT TOO. AFTER ALL YOU CAN GET CALLS CANT YOU? LOL

1 ·

shannon-brunston2135 commented · Feb 18, 2017 at 12:27 AM

This link is dead... but I"m commenting because this is a 4 year old request that hasn't seen any movement from RC moderators.

1 ·

lab-pharm4456 commented · Mar 11, 2018 at 04:08 AM

Yeah. Me too. 2018 is right now. When will this feature come?

1 ·

mike-provencher16378 commented · May 17, 2019 at 01:56 PM

Yeah, dead link. C'mon RC...get it done. A contact list? How frikkin BASIC a request is this??!!?

0 ·

michael-packard commented · Mar 12, 2020 at 08:57 PM

Me too. 2020 now. Any updates on this?

0 ·

cynthia-bruster commented Aug 28, '14

I am nor sure if my situation is the same as most for adding contacts. In my case I am trying to add contacts of companies that I need to send out faxes to. These people are not necessarily users of Ring Central or employees. I am simply trying to create a list of contacts that I frequently needed to send faxes to. This works fine using Ring Central on my desktop because it allows you to select your recipient from our Outlook Mail Contacts, however, I had to send this fax online because for some reason from my desktop it does not allow me to attach a .pdf document. That one I am still waiting on a solution or reason why. So thanks to anyone who might have the solution for adding recipients to your contact list.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Chuck Fuscone commented · Aug 28, 2014 at 03:14 PM

for the PDF attachment issue, check the name of the PDF. I have seen with special characters in a name could cause an issue

Also, make sure you have the latest soft phone installed

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com

0 ·

jorge-rojas3912 commented Sep 18, '14

We just signed up and just realized that the share company contacts is not there, our old 3Com phones had it. It will be great if this feature is added.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thai Truong commented Oct 10, '14

I just signed up as well thinking that the Company contacts was a non-User contacts that can be shared with the entire company. This would be the greatest feature for Ring Central.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Lindsay Agor commented Nov 26, '14

We just signed up as well and I never thought to ask if they ad this feature it seems rather basic and that it should be included. We had it with our shoretel account. Please add this feature ASAP.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

E. M Scott commented · Jan 06, 2015 at 11:02 PM

Agree! Shoretel offered this feature 6 years ago. Ring Central, if you are going to offer enterprise level phone system, enterprise level features are required.

1 ·

Phil Denton commented · Sep 06, 2019 at 03:11 PM

Just as an aside, I spent most of my career installing Cisco CallManager before focusing more on SMB phone systems. Cisco doesn't offer this feature in their enterprise solutions, either.

0 ·