Idea

Kings Hall suggested Oct 28, '14 larry-bradford commented May 28, '20

SMS: Ability to receive verification code (short code) via text messages

Currently, verification code text messages sent from websites like Google do not come through the RingCentral SMS service. Therefore I am unable to add my RingCentral number as the primary number for Google to use for notifications, which impacts our business negatively.

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Polished Geek commented Feb 17, '15

I just found out about this limitation as well, and am very unhappy about it. It's not just services like Google that are unable to send SMS to our RingCentral number. We have several clients who use online SMS service applications that do NOT work when trying to send to RingCentral. The worst part is, there is no message back to the customer that the text failed. It just never goes through. So they think we are ignoring them!

This is a big hole in the SMS service for RC and needs to be resolved.

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Polished Geek commented · Feb 18, 2015 at 06:11 PM

You can replicate the problem by trying to use any sort of online two factor authentication or automated SMS messaging service, such as with a bank, Google security, notifications from websites via text, etc. Basically texting into a RC number will not work if it's being sent from something that sends text messages online, rather than through a real phone number.

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teknacion commented · Feb 19, 2015 at 09:22 AM

The Partners portal for RingCentral uses Trumpia for the SMS notification service. It too does not work when trying to get the RingCentral number verified for SMS.

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cc-manager-office commented · Mar 31, 2020 at 11:40 PM

We really need this feature so we can confirm with reply to our vendors. We got a text from short number today, and needed to reply to keep appt, and I couldn't and it wouldn't send. I hope you can include this in your next update. A big thanks in advance!

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mike commented Feb 19, '15

Please VOTE in the upper right corner to request this app.

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ringcentral35 commented · Aug 14, 2015 at 04:48 PM

+1 Like +1

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Andrew Tai commented Apr 20, '15

This is a massive issue. It has still not been resolved and this thread is two months old. Pretty disappointing service from RingCentral.

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aaron-stewart8848 commented · Nov 22, 2017 at 10:39 PM

3 Years ago now. Even more silly than when it was new, and apparently is true for all shortcode sources, not just 2FA sources like Google.

On my system we would get SMS from DHL about delivery status and have exactly (and only) the very first character of each message delivered. . .amazing.

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chris-menteer2022 commented · Jul 15, 2017 at 04:08 PM

2 years ago. still a problem. lol. RingCentral seems to not care too much.

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Polished Geek commented Apr 20, '15

We added another line to our Ring Central recently, and during the sales call the rep started telling me about how I could use my account for texting..... oh, no I can't! Until RC allows all text messages through, not just ones from mobile phones, the text feature is useless to our company.

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mike commented · Apr 22, 2015 at 12:15 AM

Hi Polished Geek LLC, I double checked with our Tier 3 engineers and was advised that about the only thing we do not support is "Short Code SMS" . In most cases it's the underlying carrier that would need to make changes. They have run across other instances where the ULC had to make changes to their sms messaging format to successfully send to RingCentral. The best thing to do is Open a Case with us and also the other SMS sending provider.

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Polished Geek commented · Apr 22, 2015 at 03:34 PM

Google verification SMS (for login authentication, for example) doesn't work last I checked. I would think that is a major service provider RC should be able to accept SMS from. Not sure if it comes through as the "Short Code" format you mentioned.

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julie-ushpa commented · Aug 13, 2015 at 06:44 PM

Agreed that Google verification SMS not working is a HUGE issue. Not even sure how to ask Google to change how they do SMS...

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mike commented Jun 24, '15

new Idea topic Please reference the new conversation here: Please add a feature so that a failure message that bounces back to the sender st...

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mike commented Aug 14, '15

Moving to new post. Merging to related topic Please reference the new conversation here: I don't want to create a second login to post to Community.

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julie-ushpa commented Aug 14, '15

This IS NOT about posting the Community. It's a reiteration of the frustration of not being able to receive Google verification SMS using a RingCentral phone number (so that it's not a fully-functional work phone). I am deleting the message in the other thread.

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mike commented Aug 14, '15

I understand Julie. We just like to keep the threads on-topic, and I was providing you a solution for your 2nd post.

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christopher-vaughan250 commented Nov 9, '15

All of those services use Short Codes. As a reseller of short code and text message marketing, when you have an issue receiving short codes, you are supposed to contact your carrier. In this case, Ring Central is our carrier. We NEED this service to work as Google, banks, and many more organizations are using verification codes that get sent out via short code. Please have your team work on this as it is a huge hole in your service.

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flowtracker11223 commented · Mar 09, 2020 at 05:36 PM

100% agree with this ancient issue's importance. RC is our phone provider and it is missing a critical feature - receiving inbound automated verification code texts is not optional it is essential..

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jesus-anaya1645 commented Dec 31, '15

This has become a pretty huge issue for us as well. If you are going to have integrations with Google apps, it only makes sense that you work on the capability to at least receive short codes from Google. For those that use gmail and the RC chrome extension for work, it probably makes sense to be able to use their work number as a verification or recovery phone number.