Idea

jen1234 suggested Jun 3, '15 jen1234 commented Jun 4, '15

Caller ID after transfer

I think Ring Central should invest time and programming into displaying the caller id information when a transfer of the call is performed. I use to have this capability when using CISCO phones and I would like to have it back.

When a call is received at the Administrator's line the LCD displays the caller id information. When the Administrator performs a transfer to another Ring Central line within our organization, the caller id information is lost. The name of the Administrator and their extension number display only.

This is very cumbersome when having to return calls that disconnect and looking up our client/patient's phone numbers in our proprietary practice management systems.

We simply can't provide the same level of customer service as we could when using the CISCO product phones.

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jen1234 commented Jun 3, '15

Sorry - this option doesn't work. Using the blind transfer for my system pushes the calls directly into voicemail, which is again, not good customer service.

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jen1234 commented · Jun 03, 2015 at 11:20 PM

Question Mike - Do you think there will ever be a possibility that the call will not be a blind transfer but a warm transfer?

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mike commented · Jun 04, 2015 at 01:58 PM

It's possible but I can''t guarantee anything. The more "likes" this thread gets, increases the chances. If you notice that the main topic above is marked as an "idea". All "idea" topics on the Community are reviewed by our product team for consideration.

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ringcentral35 commented · Jun 04, 2015 at 02:05 PM

In my case I do not want to support the Call ID in "Warm Transfer" since in this cases is important to know from what extension is coming that particular transfer. And that is exactly the purpose of a Warm Transfer, the colleague who is doing the transfer should be announcing who is calling verbally. For all the other cases already exist the Feature Cold/Blind Transfer.

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mike commented · Jun 03, 2015 at 09:55 PM

Hi Jen, The process is a little different depending on which phones you are using. Here are a few links to help you out.

Cisco: Blind Transfer key | *0 | Ext number

See also: Transferring directly to voicemail on a Cisco phone

Polycom: Transfer key | Blind key | *0 | Ext. number

See also: Transferring directly to voicemail on a Polycom phone

Transferring a Call to Another Extension

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jen1234 commented · Jun 03, 2015 at 10:07 PM

Unfortunately, I don't want to transfer directly to voicemail.

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jen1234 commented Jun 3, '15

Sorry - this option doesn't work. Using the blind transfer for my system pushes the calls directly into voicemail, which is again, not good customer service.

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mike commented Jun 3, '15

What are the steps you are using. The procedure for blind transfer, and transfer to voicemail are different?

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jen1234 commented Jun 3, '15

Mike - you provided me a link that worked in my post below. Thank you again.

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kim commented Jun 4, '15

Blind Transfer : ## Ext # (will send caller ID, warm transfer will not)
Blind Transfer to voicemail : Blind Transfer *0 Ext #

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jen1234 commented Jun 4, '15

Kim - thanks - I still need it during a warm transfer.

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Caller ID after transfer

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