The ability to be able to edit the call handling to be able to FORWARD the call from a queue to another location instead of transfer the call to voicemail.
Currently, the only option is to add an extension to the queue but I require a rotating queue and only be forwarded when the current queue members are not able to answer the phone before the time limit is met.
Could this be added please?
Currently, the only option is to add an extension to the queue but I require a rotating queue and only be forwarded when the current queue members are not able to answer the phone before the time limit is met.
Could this be added please?
