Idea

I have been asking for this also. We have over 100 retail stores that are all programmed identically except for the extension numbers. It would be so helpful to have a template to copy phones and IVR, call queues.

Rodney- NTE

We need this as well.

Hello,

Elliot from RingCentral Product Management here. 

We are currently investigating templates as a feature. I would love anyone who views this Idea, or any other template topics to fill out a survey so that we can learn more. 

Please fill out the survey here:  https://goo.gl/forms/mLSgtUBFH72iOyZx2

Thanks,

Elliot

This reply was created from a merged topic originally titled Template for Call Queues.

1. Account type :  Office Premium 2-19 line [T1_RCO_2_P] [4813
2. A brief description of the business : not discussed
3. A high level description of the product or feature being requested: a template can be created for either new and already existing call queues so that the customer won't have a hard time in applying a specific setting for multiple call queues that he may havefor there to be an option to create templates for new and existing call queues
   
4. A typical use case scenario explaining how your business would use the feature: The customer may need to schedule a weekly recurring appointment and will need to create a custom rule for multiple call queues where the calls go. By using a template, he would only need to set the details, and have it apply to the necessary call queues. 
   
5. Benefit of such feature: ease of use/flexibility.
   
6. Include any related case number if applicable: 06839225
7. Number of Users and/or Digital Lines: 29users / 17 digital lines

We are a telephone answering service and have to manually set up each account, this would be helpful.

Would love this functionality. 

Greetings. As we are managing over 800 queues, the slightest organizational change could cost days/weeks of labor. A template for Queues could turn this change into minutes. 

This would be awesome.

We need template functionality for Call Queues as well.  We have many Custom Answering Rules and holidays were manual... turn off 9 (and growing) Custom Answering Rules, turn on the holiday greeting.  The next day I have to turn on 9 Custom Answering Rules and turn the holiday rule off.  I found by adding the Custom Answering Rule into our 6 Call Queues my manual interaction is reduced to once a year, but pushing a template to all Call Queues would be wonderful!

We are interested in this Queue template, for our customer service in  https://olidishop.com/es/. We will be looking carefully.