Idea

llc123 avatar image
llc123 suggested ringcentral-user1 commented

Ability to disable call monitoring beep

When user start monitoring another user call using *80 feature code, it'll hear beep sound. This beep prevent user from clear recognize first words of conversation. 

We need to have configuration option for disabling beep sound for call monitoring.

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jb-ferguson avatar image
jb-ferguson commented
LLC,

Simply turn it off by unchecking the appropriate box in the Admin portal under Auto-Attendant then Call Recording then Automatic Call Recording.


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llc123 avatar image
llc123 commented
Thank you, but this is option for outbound calls. This option it turned off, regardless of this setting call monitoring started by single beep sound (not periodic). 
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jb-ferguson avatar image jb-ferguson commented ·
Are you referring to On-Demand Call Recording? If so, the DTMF tones when you activate the recording will be heard by both you and the other party. There would be no way RingCentral would be able to stop that from occurring.

If that's not what you are referring to, could you be a little more specific?

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chris-duquette4018 avatar image chris-duquette4018 commented ·
could this be determined by what state they're in and having to notify each party a call is being recorded? if its just listening in on a call a barge / listen feature shouldnt make a noise, unless theres no way to do it without the dial code.
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jb-ferguson avatar image jb-ferguson commented ·
No...there would be too many variables based on which state the caller or the called party are in.

Again, are you referring to the tones you hear when you press *9 to begin/end an On-Demand recording session?
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llc123 avatar image llc123 commented ·
I am not referring to on-demand recording. As I wrote in first message this idea/request related to using feature code *80. This feature code initiate Call Monitoring feature described on this page:  https://support.ringcentral.com/s/article/8086?language=en_US

When someone dials this feature and enter extension number, there is beep sound played. Idea is in having option to disable this sound. In our case it'll help to get better speech recognition of monitored call.
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jb-ferguson avatar image jb-ferguson commented ·
LLC,

I'm sorry...I don't know how I missed that. However the answer is still the same. Whenever you press keys on your telephone you will get DTMF tones. DTMF is an in-band telecommunication signaling system which uses the voice-frequency band over telephone lines between your phone and other communications devices, applications, etc. This is how the feature in the application knows when to start/end. It "hears" the tones, which would be different than *67 tones or any other tones. Essentially, if you take away the tones you take away the feature.

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joe-amit5736 avatar image
joe-amit5736 commented
This reply was created from a merged topic originally titled Call Monitoring: Can remove beep sound while call monitoring. I need to remove beep sound while we monitor extentions
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ringcentral-user1 avatar image
ringcentral-user1 commented
UID: 2897922020
RC: 17127944648
Name: Sarah 
CBR: (402) 598-2512
Email: sarah@affordablefamilystorage.com
SQ: ext 1
DL's 29

Issue Call Monitoring: Can remove beep sound while call monitoring

Caller want to disabled the beep sound when she try to monitor  extension in call monintoring  - customer service  group

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