Does anyone know how to prevent the Chrome extension from taking over as the active window and popping up in front of the current browser page when a user clicks-to-dial? Currently we have the extension configured to use the polycom vvx phones and the ringout feature as the call path. The user doesn't need the chrome dialer interface. All we really need is a clean, functional click-to-dial experience using the physical handset as the audio path. Associates do not want to have to minimize the interface with every click to dial, especially when they are making 100+ calls per day.
*Additionally, none of the desktop applications or softphone applications seem to have the proper capacity to control the physical handsets which is a typical feature of an enterprise-grade UC/Telephony system. The user should be able to click buttons, for example, hang-up/end call in the desktop applications with the result being that an active call on the physical handset ends and the handset goes back on hook.
*Additionally, none of the desktop applications or softphone applications seem to have the proper capacity to control the physical handsets which is a typical feature of an enterprise-grade UC/Telephony system. The user should be able to click buttons, for example, hang-up/end call in the desktop applications with the result being that an active call on the physical handset ends and the handset goes back on hook.
