Idea

alexandra-rodriguez14471 suggested Mar 1, '19 dorman-kehr commented Jul 13, '20

Ability for the admin to remove the option for users to turn off accepting call queue calls

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claire-sadler13638 commented Jun 5, '19

This would be a real advantage for our company too

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dan-bricker commented Aug 26, '19

Is this an option yet?

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jessicahernandez16518 ♦♦ commented · Aug 26, 2019 at 08:57 PM

Hi Dan, not yet!

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bond007dmc9787 commented · May 12, 2020 at 05:01 PM

Maybe you can help me, Jessica...

This question is not EXACTLY to do with this thread, but it is related. This thread is about being able to remove the option, but I just want to find it.

I have not seen for the past 3 years where mobile users of the RC app can be added to receive call cue calls, and have wondered why that is not possible unless it is an outside number. Today I came across a snippet that suggests this IS a function, for several years now, that is found in the RC app: Upper left pancake menu/Click on Status/make sure Available is elected/ Move option slider to enable "Accept call cue calls". I simply do not have that option, as super admin on my own mobile, nor do I see it on a non-admin user's app. Has it been moved somewhere else? What am I missing?

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rebeccah-catanzariti commented · Jun 15, 2020 at 10:13 PM

I don't see this toggle option either. This exact same thing is happening to me.

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casey-correa commented Oct 10, '19

This reply was created from a merged topic originally titled I would like to suggest a feature where queue members do not have the option to n.... I would like to suggest adding a feature that allows admin to remove the option for queue member to opt out of Accepting queue calls. Possibly by removing the toggle switch and making the queue option accessible by admin only. We have a small office and often time more than one person removes themselves leaving overflow on the phones. USA, would make sure calls are answered by the appropriate people.

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emma-sklar commented Nov 22, '19

I am also researching this. To be clear, there is no tier at which this is possible?

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jessicahernandez16518 ♦♦ commented · Nov 25, 2019 at 07:47 PM

That is correct, Emma. This is not a functionality available currently, regardless of tier.

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elyse-watts10600 commented Nov 25, '19

i get a lot of requests for this from my office managers. in addition to being able to remove the option from user control, it'd be really great to be able to administer the setting. It makes it difficult that we have to rely on the user to log in and check this setting, and don't have any visibility on the administrative side.

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yoandry-garcia commented Jan 9, '20

Waiting on this too. ETA?????

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dan-bricker commented Jan 13, '20

Any update on this Jessica? I have managers here wanting to look at new phone systems because of this one missing feature.

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jessicahernandez16518 commented Jan 14, '20

I haven't received any updates on this feature request.

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nate-achey commented Jan 22, '20

I get this request at least once a week from each queue manager. when can this feature be available?

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jessicahernandez16518 commented Jan 22, '20

I reached out to the call queue project manager and was advised:

Call queue members need the option to change their availability (e.g. bio break, PTO, out sick, etc.). We are not currently planning to offer the ability to remove/hide this control, but we plan to continue monitoring customer demand for this feature and will adjust our priorities as needed.

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Ability for the admin to remove the option for users to turn off accepting call queue calls

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