Idea

brian-adams avatar image
brian-adams suggested scott-bathauer commented

Call Queue and IVR auto Attendant

Is there anyway that Ring Central can add the option that if you make a call queue group  that the call can go directly to the IVR auto attendant vs voicemail? This is an option for the user extensions already. I prefer to use the Call Queue vs the user extension so that our phones can see which line is being called
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michel5476 avatar image
michel5476 commented
Hi Brian,  can you provide a few more details?  Do you mean if no one in your call queue group answers, then go to an IVR?
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scott-bathauer avatar image
scott-bathauer commented
Hello Michael, I see Brian didn't respond here but we have a similar use case - we would like our call queue to forward to the IVR if the queue is not answered in a certain amount of time. We like our staff to answer calls but sometimes the 3 staff who handle the queue can't handle all calls and it seems our only options is voicemail or hang up. 
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