Idea

mohammad-ibrahim avatar image
mohammad-ibrahim suggested mohammad-ibrahim commented

Voice enabled IVR Commands

It would be nice to provide callers the ability to speak the option versus pressing a key. Does Ring Central support voice commands for IVR?

We're a 15 agent call center with 600+ calls daily and trying to provide a safe option for our drivers to call in without using their keys or customers.

Thanks!
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danno147 avatar image
danno147 commented
This feature is not available with RingCentral.
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mohammad-ibrahim avatar image
mohammad-ibrahim commented
It appears RingCentral Contact Centre may have this feature. It would be a nice feature enhancement to bring it to the other plans.
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