Idea

todd-watson avatar image
todd-watson suggested danno147 commented

DIal zero (0) internally for direct dial to operator

RC seems to only allow dialing zero (0) to reach the operator extension when using an IVR.  It would be great for an admin setting that would allow any RC phone user to reach the company operator via direct dialing of zero.
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danno147 commented
Are you saying that a user wants to start a cold call to the operator by just dialing zero versus dialing her 3 digit extension (or whatever # of digits you have in your system)?
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todd-watson avatar image todd-watson commented ·
Yes, exactly.  Culturally, our campus has had 'dial zero for operator' functionality for the past 3 decades and we can't do that now with RC.
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danno147 avatar image danno147 commented ·
My thought didn't work.  Let's see if anyone has some suggestion. 
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danno147 avatar image danno147 commented ·
Yep, there are some major differences when you move from a premise-based system to the cloud.  Let me see if there is a work around...
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