Our company
mostly uses
RC PHONE app for all of our RingCentral needs (which is being retired sometime at the of end 2020).
We are starting to transition to the new RINGCENTRAL APP and we noticed that the New RingCentral App defaults to the "Main Company Number" for outbound calls.
Previously the admin was able to go into Users > *select user* > Outbound Calls and Faxes > Caller ID and set the default choice of which phone number will display as Caller ID for outgoing calls.
There is no setting in there to control the default for the New RingCentral App...
You have to have each end user go into the app itself ( Settings > Phones > Caller ID) to make the change.
This feature is going to save a lot of confusion and training for those in the same circumstance as our company is; transitioning from an retiring app and being forced to use a new app with MANY different features.
We are starting to transition to the new RINGCENTRAL APP and we noticed that the New RingCentral App defaults to the "Main Company Number" for outbound calls.
Previously the admin was able to go into Users > *select user* > Outbound Calls and Faxes > Caller ID and set the default choice of which phone number will display as Caller ID for outgoing calls.
There is no setting in there to control the default for the New RingCentral App...
You have to have each end user go into the app itself ( Settings > Phones > Caller ID) to make the change.
This feature is going to save a lot of confusion and training for those in the same circumstance as our company is; transitioning from an retiring app and being forced to use a new app with MANY different features.