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Tim Turner avatar image
Tim Turner asked Tim Turner commented

Find status of “accept call queues” button used on the mobile app

I am trying to find an API call that can get the status of the “accept call queues” button on the mobile app.


We are building a wallboard app and have the required info from https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/call-queues apart from knowing if “accept call queues” is on or off

This is used to make people unavailable in a queue, not to be confused with presence status, which i can get already from https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/presence


You might want to be available but not take call queues


Thanks

queuestatus
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Phong Vu avatar image
Phong Vu answered

I can't see such a button on the mobile app. Can you post a screenshot or show me where to find it. My first guess is that it is an app feature. I am not aware of any API with this function but I can check once I find the button.

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Tim Turner avatar image
Tim Turner answered

I also think the same call is used in the call groups to show available agents




Here is the mobile button



screenshot-from-2020-05-13-13-44-05.png (29.3 KiB)
thumbnail-image.jpg (60.5 KiB)
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Phong Vu avatar image
Phong Vu answered Tim Turner commented

Thanks! I found the status of that button. You can use the presence API to read the user presence status of an extension and read the "dnsStatus" value to detect.

dndStatus = 'DoNotAcceptDepartmentCalls' => button is off

dndStatus = 'TakeAllCalls' => button is on

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Tim Turner avatar image Tim Turner commented ·

thanks, will check it out

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