We have 3 departments and either 2 or 3 staff members in each. However, sms notifications of missed calls, voicemails and faxes aren't always received by all members of a department. Some or none will receive a notification. I've called support and their solution was to setup our departments as users instead and ironically the notifications always work for users. However, we often add part-time staff with specific hours, which means we have to add a special rule for that person to have calls forwarded to them only during their work hours. If only we could count on the sms notifications, adding these people to the department during specific hours would be much more straightforward.
Has anyone else experienced and ultimately resolved the issue with department notifications?
Has anyone else experienced and ultimately resolved the issue with department notifications?
