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mauro-costa asked Noone answered

Outgoing calls - how does it work

Hi! Hi have a new extension configures in my softphone and I'm trying to make a phone call, but it doesn't call directly to the end number. It first calls the number I choose in "Current location", then I have to press 1, and only then calls the end number and connects the call. Isn't possible to simple call from the voip softphone and pay it as a voip call?
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Noone answered
If you have softphone digital line assigned to that logged in user you may call directly from your computer,if problem persists please make sure the PC name is assigned in phones and devices of your RingCentral service web portal and restart the RingCentral softphone.
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