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kerry-buffington asked Kathy Kuhn commented

Outside fax will not connect with Ring Central

My business associate's (offsite) fax machine will not connect with Ring Central at all. He cannot send faxes to me, so obviously, I cannot receive faxes. However, I can send faxes from my computer to his fax machine. This was not a problem with RapidFax, and I left them because I thought Ring Central would be a better service. Orders are stacking up! I need help.
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Kathy Kuhn answered
 Good luck! I've been waiting 2 weeks.
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Roy Rieck answered Kathy Kuhn commented
I have been having fairly much the same issue for the past 4 - 6 weeks. Support says nothing wrong on their end.

Contemplating switching services to another company if they can't get it fixed by this Friday.
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Kathy Kuhn avatar image Kathy Kuhn commented ·
I was contacted yesterday by them and told we were experiencing the normal expected failure rate. Out of 230 faxes over a 100 failed in a months time. They closed my month old help ticket as resolved.
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kerry-buffington answered
Just to let you guys know, my associate added a '1' to my fax number (1-xxx-xxx-xxxx), and it started working. Don't know why. Ring Central doesn't seem to know why either. They just told me it works sometimes.
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