Call Recording: How to disable the announcement but keep recording?

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abelaguilar asked Aug 5, '14 jb-ferguson commented Sep 1, '16

Call Recording: How to disable the announcement but keep recording?

I would like to keep the system wide call recording feature, however, I do not want any type of automated announcement telling the caller that the coversation is being recorded.

call recording automated

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Answer 1 · 2014-08-05T01:17:40Z

Andrew Pike answered Aug 5, '14

Your best bet is to record a custom greeting and make it a fraction of a second and blank (silence). Of course, you do want to make sure that you follow your states laws which vary.

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Answer 2 · 2014-08-05T01:40:09Z

abelaguilar answered Aug 5, '14

Thanks yes I thought of that but figured ring central had an on off button.

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Answer 3 · 2014-08-07T17:16:10Z

rosa-gomez answered Aug 7, '14

is there a way to get rid of the beeps when pressing the *9 to start recording, what are you all doing to avoid caller hearing the beeps?

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Answer 4 · 2016-09-01T15:31:44Z

Dustin Showers answered Sep 1, '16 jb-ferguson commented Nov 11, '19

We found out In NJ, only one party needs to be aware that the call is being recorded. Pretty interesting. we still keep the notification on as a courtesy, but apparently, we only needed our staff to sign an agreement that we were recording.

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jb-ferguson commented · Sep 01, 2016 at 04:34 PM

But be careful in case you receive a call from someone in some other state that requires two-party consent. These "two-party consent" laws have been adopted in California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington.

Unless your business only does business within New Jersey, you might want/need to keep the audio notification active.

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robert-jerina115 commented · Sep 01, 2016 at 04:36 PM

But they are calling to NJ, which does NOT have that law. The NJ law applies to people calling NJ. If you were calling one of these states however, they would need notification of such.

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jb-ferguson commented · Sep 01, 2016 at 06:01 PM

Robert,

That's not accurate. Each state law, as well as Federal law, for each caller must be obeyed. So if someone from Florida called you in New Jersey, they would have to consent to the recording of your conversation...and be notified of such.

From Summary of Consent Requirements for Taping Telephone Conversations located at http://www.aapsonline.org/judicial/telephone.htm

"Remember that unless the caller and the called party are in the same state - then only that state's law would apply - the interstate call actually implicates three bodies of law, federal law, the law of the calling-party's state, and the law of the called- party's state. Each law must be obeyed."

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Answer 5 · 2020-07-28T12:33:04Z

Chuck Fuscone answered Jul 28, '20

You cant record people with out notification. it is the LAW.

that is why there is no option to tun this off

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com

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