How can I create a true call queue where the user is placed on hold until an agent is off the phone? For example, it seems the only thing I can find right now is it will ring a list of phones, but if someone is on the phone, but busy with another customer, it will ring through to the next person until it runs out. Then it sends the user to voicemail.
How can I make it call everyone, but if someone is on hold, wait until that person is off the phone to connect the call, not immediately send the call to voicemail.
This seems to be how most fortune 500 companies run their customer support departments.
How can I make it call everyone, but if someone is on hold, wait until that person is off the phone to connect the call, not immediately send the call to voicemail.
This seems to be how most fortune 500 companies run their customer support departments.