If a caller has chosen an extension and realizes they chose the wrong one, is there any point where they can choose a different extension? For example, if they choose my extension, get my voicemail and then the caller realizes they wanted the billing department, can they connect back to the operator at this point by dialing 0? Or dial another extension to be connected to? Any options or assistance would be great.
Right, we already have an operator extension. What I want to know, is if a client listens to the operator's greeting, chooses my extension, starts listening to my voicemail message and at that point realizes they have the wrong extension, can the caller just dial a different extension at that point? If my voicemail message includes "Dial 2 to be connected to the billing department", and the caller dials 2...will they be transferred to that extension? I am curious about the parameters...would the 'connect to another extension' option have to be included in the greeting, or while they're being connected to my extension? Could the caller choose any extension, or just the operator extension?