I have one Nexus 9 with the RingCentral App that operates as expected. However, I have tried to setup 2 others that refuse to ring. They are currently running Android 5.0 ( they have been tested with 5.0.1, 5.0.2, and 5.1.1) and RingCentral Ver. 7.2.0 . Has anyone else had this issue? I have been wanting to use these as replacement desk phones for my company's owners.
This reply was created from a merged topic originally titled android app not ringing. No matter what I do, I cannot get the ring central android app to ring on my cell phone, even though the setting specifically request for the incoming call to be routed first to the smartphone. All the setting are correct, tried uninstalling and logging in/out a few times. DND is not on, VOIP calling is on, the actual feature is turned on. Very disappointed.
I agree. There was an entire thread towards assisting Tudor but that didn't get merged over. I don't know why this was merged. One would have to click on the original title shown above to see the rest of his thread.
It works now; of note you must log in with your direct line and not the main number for the app to work, I would make a note of that somewhere on the website as the whole experience was very frustrating. You also need to have VOIP on and all its options for the incoming calls to work on the app. Just out of curiosity, how come you can't have the app work over the cellular network and you must leave VOIP on?
This reply was created from a merged topic originally titled Call Handling and Forwarding to other user's phones. When selecting "Forward to other user's phones" you are only forwarding to their softphone or desk phone, not their mobile app. I was hoping to select a user off the list that opens and have it ring their softphone and mobile app. We don't use desk phones. I can add someone's mobile number under "Then forward calls to" but then they answer the call in the native phone app, not the Ring Central mobile app. That disables any call handling options after they because they are not in the mobile app.