Hi. So, just like the title says, the physical phone just keeps ringing whenever a fax comes in. Sometimes, I answer the phone by mistake and the person who tries to send a fax says that it goes to voicemail. Is there a way to stop this?
It's a handshake issue from the sender's end. RC is waiting to hear the handshake but the sender's machine is waiting to hear the handshake too. Very common issue in the E-fax world. Best way to confirm your settings are ok is to send a fax from a known machine that sends the handshake. If that works - then you are ok.