Case - 03803974
Hello, Hope someone can help me. I have recently changed my broadband from Sky to plus net and since the move my Voip phone keeps having issues. It is a Cisco handset i use and throughout the day keep getting cut off from customers, and "network error" messages on the phone/all light go amber as if the connection is being lost.
I have contacted ring central but they have pretty much pointed the finger at my ISP, and told me about opening ports which I have no idea how to do.
The only help I have had from from ring central is document basically telling me the connection needs to be up to scratch, which it is as per when the Open reach engineer when he came to test the line, informed me that i was getting around 18MB and will get a constant strong connection as we are so close to the exchange. Also I have turned my plusnet firewall off which hasn't helped.
I'm sure there is a simple enough solution, if any one can offer advise this would be much appreciated.
Thanks James.
Hello, Hope someone can help me. I have recently changed my broadband from Sky to plus net and since the move my Voip phone keeps having issues. It is a Cisco handset i use and throughout the day keep getting cut off from customers, and "network error" messages on the phone/all light go amber as if the connection is being lost.
I have contacted ring central but they have pretty much pointed the finger at my ISP, and told me about opening ports which I have no idea how to do.
The only help I have had from from ring central is document basically telling me the connection needs to be up to scratch, which it is as per when the Open reach engineer when he came to test the line, informed me that i was getting around 18MB and will get a constant strong connection as we are so close to the exchange. Also I have turned my plusnet firewall off which hasn't helped.
I'm sure there is a simple enough solution, if any one can offer advise this would be much appreciated.
Thanks James.
