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meldrum avatar image
meldrum asked mike answered

RingCentral Overloaded? Ping times dont lie

So i am troubleshooting horrible call quality on my lines, and i am seeing ping times in excess of 700ms. Most pings are coming back with about 140-160ms, and i can hold a "low bandwith" conversation with this, but the "sweetspot" timeframes for ping times and SIP are <150ms. I am pinging the san mateo data center SIP server 199.255120.146. from addresses in Los Angeles. (400miles) So ping times should be in the 10-20ms 

i get 40ms pings to other servers in the san mateo area. (same network and PC on my side)

my conclusion: Ring Central needs to up their ISP bandwidth, increase the throughput through the firewall, and help us all stay sane.
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jb-ferguson answered
Have you checked your network and router settings to ensure quality VOIP service? Check out this Quality Of Service (QOS) link:  http://www.ringcentral.com/support/qos-information.html


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mike answered
Hi Meldrum, I'm moving this post to a related topic, and will reply in more detail there. 
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