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bryan1234 avatar image
bryan1234 asked bryan1234 commented

When using the mobile app (with VoIP turned off), we get "This service does not allow calls to the number you have entered...."

When using the mobile app, either iOS or Android, (with VoIP turned off), we get "This service does not allow calls to the number you have entered...." then it asks to enter the "number you wish to call". 

This is happening across our entire company, with anyone using the mobile app.  Turning ON the VoIP setting does seem to fix the issue, but since VoIP is so unreliable for us, this is not a permanent solution.
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mike avatar image
mike answered
Did you notice if it's doing something strange like adding a "1" or "011" to the number?  If so it might be related to the new updated. Try logging out of the mobile app, then logging back in and that should fix the problem. 

If that does not work, let us know. 

Mike
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bryan1234 answered bryan1234 commented
Seemed to work for me, I'll have the staff perform this procedure and let you know.  Thank-you.
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mike avatar image mike commented ·
Thanks.  Let us know if that still doesn't work. 
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bryan1234 avatar image bryan1234 commented ·
The issue is back suddenly.  We can't keep asking our users to uninstall/reinstall the app everyday.  Please advise.
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bryan1234 answered
Actually it looks like we need to uninstall / reinstall the app for the issue to be resolved.  
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