Traveling! Will my Desktop App or Mobile app work in a foreign country?

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alex-eaton196 asked Nov 3, '15 jessicahernandez16518 commented Jun 17, '19

Traveling! Will my Desktop App or Mobile app work in a foreign country?

I was traveling in United Arab Emirates last year and found out that the government blocks RC and other VOIP software. Is the same true in Saudi Arabia? Will I be able to use my softphone there?

softphone desktop app mobile app international travel

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Answer 1 · 2015-11-25T18:41:24Z

romy-chan419 answered Nov 25, '15 jessicahernandez16518 commented Nov 18, '19

This reply was created from a merged topic originally titled Mobile App: Will the mobile app work the same if I am out of the country?. Mine is a US account, and I will be on a trip to Asia. Want to know if I can still receive and send faxes, and possibly making calls while I am in Asia. Any recommendation from the community?

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mike commented · Nov 25, 2015 at 06:44 PM

Hi Romy,

As a general rule, the RingCentral mobile app and desktop app will work just about anywhere you have a quality internet connection.

However we can't make any guarantee that it will work in any foreign country. Some countries (and some hotels) purposely block all VoIP services in order to force people to use their own telecom providers. The best thing to do is try and research on the internet for the area you are going. Perhaps another Community member will also chime in here.

Mike

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A2 commented · Oct 31, 2016 at 04:52 PM

Hi Mike, I saw you merged my question to this topic, but my question relates specifically to charges, and not to accessibility. When I use RC from abroad to call a US based phone number, do I get charged and international fee?

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mike commented · Oct 31, 2016 at 07:30 PM

There would be no additional fees.

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hood-services16086 commented · May 05, 2019 at 08:28 AM

hey , can i receive calls ?

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saadetswift16514 commented · May 09, 2019 at 06:55 PM

Hey hood services, could you expand on your question?

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Answer 2 · 2016-04-14T19:19:09Z

david-griffin answered Apr 14, '16

This reply was created from a merged topic originally titled Does the Ring Central Windows Softphone app work in Germany with a U.S. phone num.... Using RC Softphone while travelling from U.S. in Germany

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Answer 3 · 2016-05-16T14:13:12Z

Curt Miller answered May 16, '16

This reply was created from a merged topic originally titled I have a US number but am currently in Mexico. Can I make calls to the US (wifi c....

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Answer 4 · 2016-06-13T14:01:01Z

tom-blanchard answered Jun 13, '16

This reply was created from a merged topic originally titled Traveling - Desktop App: Call Quality (QoS) when using Public WiFi, domestic & a.... I'm looking into using the RingCentral Desktop App more frequently. I like to travel and have been typically taking my Yealink handset with me and using that. Some of the locations I'd like to visit do not have a land line that will allow me to connect my handset directly to the internet. As a result, I'm looking into using the Desktop App over Wi-Fi.

I would be using a shared WiFi connection at a hotel or something. FYI, I'm going to be doing this both in the US and abroad.

Does anyone have experience using the desktop app over a shared internet connection?
I'm particular concerned about the call quality breaking down. I use the phone for work and I can't have my calls sounding digital and broken up.

Thanks very much for your assistance!

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Answer 5 · 2016-10-31T15:47:11Z

A2 answered Oct 31, '16

This reply was created from a merged topic originally titled International travel. I have a Ring Central account based in the US with a US phone number. If I use my Ring Cemtral account while I am in Asia to call a US phone number (using free hotel wifi from my hotel in Asia) do I incur any additional charges (e.g. a roaming charge since I using an Asia IP address)?

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Answer 6 · 2016-12-28T16:19:06Z

auto-glass answered Dec 28, '16 auto-glass commented Nov 27, '17

This reply was created from a merged topic originally titled VOIP calling. Are all cities in Saudi Arabia prohibits VOIP calling? One of the customers claimed that the Iphone that his son is using can call from the VOIP within the city of Dhahran Saudi Arabia, they are using a Saudi telekom and the only option he us is VPN in which the customer wants to use the VOIP calling from his Samsung edge

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mike commented · Dec 28, 2016 at 04:22 PM

Auto Glass,

The best thing to do is search Google for the specific country/area that you are curious about. From what I can tell, it looks like Saudi Arabia is block just about all VoIP services, so I'd guess that RingCentral is blocked too.

Sometimes it is possible to use a VPN to circumvent the situation, but we can't guarantee success or any specific provider.

Perhaps someone else on this thread has a solution for Saudi Arabia.

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auto-glass commented · Dec 28, 2016 at 10:03 PM

Thank you for the reply. As far as I am concern all VOIP has been blocked in all cities in Saudi Arabia

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Answer 7 · 2020-07-28T13:40:02Z

jesse-housman1971 answered Jul 28, '20

This reply was created from a merged topic originally titled I am traveling to MX in the near future. Will I be able to use my mobile app if .... Mobile app abilities.

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