Service Issue for Desktop App: "Network Error Occurred" RESOLVED: February 23, 2016 at 12:50pm PST

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kim asked Feb 23, '16 mike commented Feb 23, '16

Service Issue for Desktop App: "Network Error Occurred" RESOLVED: February 23, 2016 at 12:50pm PST

Some reports of " Network Error Occurred", " Calling Only Available", or cannot login on the Desktop App have been reported. Reports of users unable to login to RingCentral Meetings, Desktop App, and user interface have been reported. We are aware of this and our Engineers are investigating this issue diligently.

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Answer 1 · 2016-02-23T19:53:08Z

randy-t182 answered Feb 23, '16

I'm signed into desktop and mobile right now. Desktop reads "only calling available". Mobile "VoIP Calling Only". I called one of my queue numbers with my cell to check the lines. They are working for calls. Thanks for the heads up Kim.

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Answer 2 · 2016-02-23T19:54:43Z

kim answered Feb 23, '16 kim commented Nov 11, '19

2/23/2016 12:48 PM MST

Our engineers are currently investigating an issue with Network Error Occurred" on the Desktop App, where some users also cannot login the their account interface. We apologize for any inconvenience caused by the interruption to the service. We are diligently working on this. We dont have an ETA at this time. We will update you immediately with any news. Thanks for your patience.

You do not need to call in to report the issue as hold times are long.

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brad-wilson1036 commented · Feb 23, 2016 at 07:56 PM

is it with regards to an update again?

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chris-verdin522 commented · Feb 23, 2016 at 08:15 PM

Kim, do you know if RingCentral Meetings is affected as well? I have a user complaining about no audio in a meeting.

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jb-ferguson commented · Feb 23, 2016 at 08:18 PM

Chris....I believe it is. I cannot log into RC Meetings on either mobile or desktop app.

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calder-trombley853 commented · Feb 23, 2016 at 08:19 PM

I cannot connect to RingCentral Meetings, it just says "Connecting" with a loading spinner.

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jb-ferguson commented · Feb 23, 2016 at 08:23 PM

Calder,

Part of the same issue. RingCentral is aware of the issue and is working on it. Parent Case #04391597 & INC-17075 to mention in your case if you do choose to open a web case ( but not necessary)

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Answer 3 · 2016-02-23T19:54:57Z

danno147 answered Feb 23, '16 kim commented Sep 14, '16

Same here and can't get to portal

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kim commented · Feb 23, 2016 at 07:55 PM

Thank you for the update Danno!

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Answer 4 · 2016-02-23T19:55:14Z

brad-wilson1036 answered Feb 23, '16

all softphones show this error if we log out and back in. Ones logged in can call bar 2 lines...

Any updates from Ringcentral?

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Answer 5 · 2016-02-23T19:55:39Z

robert-jerina115 answered Feb 23, '16 mulli commented Jul 11, '16

This reply was created from a merged topic originally titled Only Calling Available error message in desktop app. Multiple users getting an error in their desktop app saying "Only calling available". Anyone else experiencing this?

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Randall Whitmann commented · Feb 23, 2016 at 08:39 PM

Yes Getting this as well

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mulli commented · Feb 23, 2016 at 08:58 PM

Exactly this plus intermittent call quality for this service is not looking good for the long term!

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Answer 6 · 2016-02-23T19:57:05Z

jb-ferguson answered Feb 23, '16

Getting same here and can't access the RingCentral portal.

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Answer 7 · 2016-02-23T19:58:49Z

martinfs1045 answered Feb 23, '16 kim commented Jan 14, '17

On my Windows 8.1 desktop as of right now I get a red banner saying "Only Calling Available."

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martinfs1045 commented · Feb 23, 2016 at 08:21 PM

Update: tried Windows RESTART, but still have "Only calling available" as of 3:10PM Eastern.

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martinfs1045 commented · Feb 23, 2016 at 09:06 PM

Update at 4:04PM Eastern: alerted by e-mail messages from this Forum (thanks!) I checked again and after re-logging on to the RingCentral for Windows app, I appear to be ALL FIXED. !!

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michele-harris commented · Feb 23, 2016 at 08:38 PM

My desktop app showed me as offline, and would not reconnect. I restarted my computer, and now can't sign back in at all. I get the login failed message when I try.

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kim commented · Feb 23, 2016 at 09:07 PM

Thank you for the update!

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Answer 8 · 2016-02-23T20:03:32Z

Allison G answered Feb 23, '16 kim commented Nov 11, '19

This reply was created from a merged topic originally titled * Service Issue: Desktop App Down "Only Calling Available" *. We're seeing a message in our desktop application that states "Only Calling Available", but functionality seems fine. However, on mobile, the app stops loading at the logo. This has been noted on several user's devices. We cannot login to the admin interface at this time. Is anyone having similar issues? Or has anyone seen these symptoms before?

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calder-trombley853 commented · Feb 23, 2016 at 08:07 PM

Yes, I also cannot log into the admin interface at https://service.ringcentral.com/

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jb-ferguson commented · Feb 23, 2016 at 08:09 PM

RingCentral is aware of the issue and is working on it. Parent Case #04391597 & INC-17075 to mention in your case if you do choose to open a web case ( but not necessary)

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calder-trombley853 commented · Feb 23, 2016 at 09:00 PM

I can log into the admin interface now.

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kim commented · Feb 23, 2016 at 09:07 PM

Thank you for the update!

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Answer 9 · 2016-02-23T20:17:26Z

ed-milne1211 answered Feb 23, '16

This reply was created from a merged topic originally titled Anyone else experiencing sign in issues on the site or with the softphone?. Cannot log into RingCentral dashboard or to softphone.

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Answer 10 · 2016-02-23T20:34:22Z

greg-myers1027 answered Feb 23, '16

ETA?

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