I manage to integrate ringcentral to zendesk and am able to log in to the app. However, when I try to dial to dial out, it gives me the message "unable to connect call. Please try again later"
In the zendesk ringcentral app settings, I logged in using my company number and personal extension. Also, I log into zendesk, clicked on the phone icon on the top right for the zendesk app, and click on the settings. there i changed the number to be the company number (not my direct) and clicked on the 2 check boxes (use 1 to dial out, and auto create ticket on outbound call).
When I dialed out, its says answering but there is not rining on my ringcentral phone. Not sure what to make of it.
Also FYI when i set the number in the zendesk ringcentral app to my direct line, i get the message "unable to connect call. Please try again later"
Any thoughs?
In the zendesk ringcentral app settings, I logged in using my company number and personal extension. Also, I log into zendesk, clicked on the phone icon on the top right for the zendesk app, and click on the settings. there i changed the number to be the company number (not my direct) and clicked on the 2 check boxes (use 1 to dial out, and auto create ticket on outbound call).
When I dialed out, its says answering but there is not rining on my ringcentral phone. Not sure what to make of it.
Also FYI when i set the number in the zendesk ringcentral app to my direct line, i get the message "unable to connect call. Please try again later"
Any thoughs?
