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whiteside asked whiteside commented

Is anyone else experiencing issues with outgoing faxes (getting stuck in the Outbox), not going through?

We have been experiencing periodic issues with our outgoing faxes over the last couple of weeks.  We try to send faxes, but they just get stuck in our Outbox.  However, our incoming faxes are coming through (mostly) without any issues.  This is very frustrating...  
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mike answered whiteside commented
What method are you sending by?  Via email, Desktop app etc?   Is it all faxes or do some send?

Are you seeing anything in common for the ones getting stuck?  Large file size perhaps? 

Mike 
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whiteside avatar image whiteside commented ·
We're sending faxes through our online account.  All faxes get stuck in the outbox for hours at a time.  This is the third time in a two week period where this has happened and I don't understand why,  we've been sending faxes the same way for years (usually 1 to about 5 pages at a time, with a combination of word and pdf docs).  

Thanks for the reply!

Nancy
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whiteside answered kim commented
We're sending faxes through our online account.  All faxes get stuck in the outbox for hours at a time.  This is the third time in a two week period where this has happened and I don't understand why,  we've been sending faxes the same way for years (usually 1 to about 5 pages at a time, with a combination of word and pdf docs).  

Thanks for the reply!

Nancy
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kim avatar image kim commented ·
Do the faxes get stuck when you send them via the Desktop App or by e-mail? 
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