No more Blind transfer button after hitting Transfer with the new version for Polycom VVX 410, please bring it back. The only way to do Blind transfers is to long press Transfer during the call - choose Blind - and then hit select key before entering the extension which is very cumbersome.
Changing the default behavior type doesn't help when you do a transfer to voicemail. When you hit the transfer button you now have to long-press the Polycom transfer button (not softkey) to bring up an option to select the blind transfer WITHOUT having to change the default transfer type. Hope this helps! It doesn't look hopeful that RC will be bringing back the Blind Transfer softkey. I am not happy about this either. Good luck!
Unfortunately in our case, changing the default transfer type to Blind isn't really the option we're looking at because we also would want to do warm transfers. So choosing between the two using the menu is an extra step whereas the Blind button was very convenient.
You can change the default action of the transfer button so that one press will initiate a Blind transfer. You will still have the option to do a warm transfer, you will just have to hold the button down and select Warm.
You can change this option on the phone by selecting the menu button, selecting basic, selecting preferences, then scrolling down to the bottom of screen will show you the default transfer type.
You can also do a transfer through a presence key on your phone by simply pressing it while on the phone. It immediately does a blind transfer to the extension you pressed.
This reply was created from a merged topic originally titled Deskphone: How to warm and cold transfer on Polycom phones?. A recent upgrade now allows Polycom desk phones to perform both warm, and cold transfers. By default, the transfer key will initiate a warm transfer when pressed (short press). If a blind transfer is desired, the user must
hold down the transfer key for a second or two, then select the appropriate action.
If you would like to change the behavior/default of the transfer button, you can do so under: Setting/Basic/Preferences/Default transfer Type
Brandon is correct. The firmware has been rolled back. If you've reprogrammed the transfer button with the instructions above, and then reboot your phone, it will rollback the software so the transfer button will work the same as it did previously. I don't have an ETA yet as to when they'll move it forward again, but we'll update this thread when we have more info. Sorry for any confusion this may cause.
OK. I am glad this firmware update was rolled back! It makes much more logical sense to have a soft button for a blind transfer instead of the extra steps required under the new firmware to do a blind transfer. Now the problem is how do I get my firmware 'rolled back'? I have unplugged the power cord and rebooted to no avail. It has not rolled back.
Unfortunately in this version, it is more difficult for the user to make a "Consultative" transfer if the default is changed to "Blind", or to make a "Blind" transfer if the default is "Consultative". The user has to press and hold the transfer button to display the list of "Blind" and "Consultative", then change to "Consultative" or "Blind" and complete the rest of the transfer process. In the old version, when simply pressing the "Transfer" button, Consultative was the default, but the "Blind" option appeared on screen. Now no matter which option is chosen as default in preferences, the other option is not automatically displayed on the screen.
This issue was "fixed" ie. the blind transfer button came back for awhile, but it has since been removed again. Nothing like making the user experience poorer. Why remove the blind transfer button? Maybe if they explained what the UX benefit was we could understand?