User not getting phone calls after 12PM although hours are set from 7AM-2PM. What to do?

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Answer 1 · 2016-12-23T17:25:37Z

jb-ferguson answered Dec 23, '16

There are three places you need to check:
1. The company hours
2. The user's hours
3. Check for any Advanced Calling Rules which would stop them from receiving calls during that time period.

You indicate that the hours are set from 7am to 2pm but you don't elaborate as to whether these are company hours or user hours. If the company hours and user hours are all set correcty, my guess is that there is an Advanced Calling Rule in place somewhere.

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Answer 2 · 2016-12-23T17:50:27Z

a-v-a-logistics6754 answered Dec 23, '16 jb-ferguson commented Nov 11, '19

I found the settings in Advanced Settings. Thank you so much!

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jb-ferguson commented · Dec 23, 2016 at 06:48 PM

Glad to be of assistance!

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