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kobie-williams4026 avatar image
kobie-williams4026 asked mike commented

AutoPurchase option not available for Sandbox Account

https://community.ringcentral.com/ringcentral/topics/new/add_details?post_flow=true&topic%5Bsubject%5D=AutoPurchase+option+not+available                            Auto payment option not available within my Sandbox. I cannot make out going calls or receive any incoming calls due to the lack of calling credits. How do I get calling credits.
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mike avatar image
mike answered
Sorry for the delay here.  Just following up to see if you still needed help with this? 

Mike 
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benjamin-dean answered
You will need to contact devSupport@ringcentral.com to request additional calling credits be added to your account.

I believe we start all accounts with 500 in the sandbox and that value cycles monthly.
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kobie-williams4026 avatar image
kobie-williams4026 answered mike commented
I am currently, waiting for a response from dev support. This is the message I received as of 5:09 pm yesterday.

Hello Kobie

Thank you for your update.

Since you are referring to your Developer account's calling credits. Please be advised that I will be escalating this case to our Tier 2 Developers to see if additional calling credits can be added.

Regards,

RingCentral Developer Support 
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mike avatar image mike commented ·
I'm following up on this right now. Thanks!
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kobie-williams4026 avatar image kobie-williams4026 commented ·
Everything is back up and running. Thanks

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mike avatar image mike commented ·
Thanks for letting us know!

Mike 
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