Mobile app. When I attempt to play a voicemail, it shows a head phone icon, as though I would have earbuds connected (even though I never do). The sound DOES NOT play through the ear piece of my phone. My only option is to switch it to my speaker (embarrassing if I am in a group).
I uninstalled and reinstalled the app. Same results. As you can see from the image, all it shows is a headphones symbol beside the progress bar. When I tap on the headphones symbol, it switches it to my loud speaker.