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amancalledhawk7869 avatar image
amancalledhawk7869 asked saadetswift16514 answered

Bad Customer Service and Downgrading

So, I am wondering if you service could any worse, and RingCentral didn't fail to try. I called a couple of weeks ago to begin downgrading our service, and told our "Account Manager" to remove a phone number from our account on the next billing date. I found that RingCentral ignored my request and charged me for the line.

Now, I clicked on the sales window and asked the simple question "Are these messages being recorded to the account." Rather than chat with me, they immediately switch me to support, which them disconnects me.

I hope these messages are public, because I want people to see how bad RingCentral is. I will also be posting this same info to the RingCentral facebook page so that I can get the word out.

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luke2909 avatar image
luke2909 answered
Sorry you had such a bad experience, that sounds frustrating. I would feel the same with an experience like that. We always have phone support available if you're willing to try again. If not, please email community.support@ ringcentral.com with your account information, details of the issue, & a good contact number for yourself. We'd like to investigate and remedy any outstanding issues you may have.
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chris-duquette4018 avatar image
chris-duquette4018 answered
sounds like you need a good "phone guy" / communications vendor to help you out with managing the account so you're not relying on an account manager who may or may not have too much going on and can't dedicate the time to making sure you're happy with how your phone and call flow is happening. I had a customer lose contact with me only to call me back when he was having an issue upon speaking with him his account manager was unhelpful as well with RingCentral, after speaking with me and realizing we resold the product I not only convinced him to stay with RingCentral but he has since opened 3 more accounts. While I realize this doesn't concern you or help you out I just wanted to point out if you had a competent middle man to oversee your account it may alleviate some of your stress, concern and anger toward the company. Maybe RingCentral can put you in contact with a local reseller who can take on your account and assist you easier than trying to locate your account manager.
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saadetswift16514 avatar image
saadetswift16514 answered
Hello amancalledhawk,

I would like to apologize for this frustration and annoyance. I have escalated this to our Sales Managers for them to review and remedy the situation.

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