USA, RingCentral Default Voicemail Greeting won't say user name in default greeting. I have recorded the name in the User Details, spelled it phonetically and set the User Name to RingCentral text-to speech, but even though the written text under Voicemail Greeting shows a name inserted with the phonetic spelling, when you call it, it skips it and says, "Your call has been forwarded to the voicemail for (dead air here). No one is available to take your call..."
What settings are wrong?