The big problem with setting the app to 0 seconds which bit us really bad is if the deskphone is off for any reason (we had extended power outage), the app will do one quick ring and not let you pick up the call!
This whole setup is infuriating as it seems impossible to have it setup properly and robustly for desk or app usage.
You can't reorder the app and deskphone so the deskphone rings first which is the most obvious order, instead the app is hard coded to ring first???
You have a simultaneous ring option that doesn't work with app / deskphone, if it did I could set both to 4 rings or whatever then if deskphone is down app still rings 4 times...
Instead you have this workaround of 0 rings for app that actually doesn't mean 0 rings, it means ring the same as desk phone unless desk phone is off then ring once but impossible to pickup...
I know there is another huge thread on reorder app and desk phone, this wholes situation is almost laughable at this point.
I would agree with this thread. There is no reason that you should be able to choose simultaneous ring and not be able to have it ring all devices listed simultaneously. It nullifies the point of choosing that option if it will always trump ringing to your desktop/mobile app first. Is there an idea put in for this to be an enhancement?
I have my iPhone with me on my desk when I work and I don't want to turn off its ringer volume down or off as I want to hear when I get a call to my private number that is not coming through the RingCentral iPhone app.
I also don't want my iPhone (app) to ring separately during another call that I am having through my RingCentral desktop application or my Polycom phone set. Because it is loud and disrupting conversations already in progress through another RingCentral device.
This is the sequence for RingCentral call handling that I am looking for:
1. Ring through to the PC Desktop App
2. Ring through to the Polycom Phone Set on my desk
3. Ring through to my iPhone App
Just want to add support to getting a development request for the desktop app to answer first then the mobile app if you dont answer after so many rings.. its similar to follow-me in other systems, it is a real pain in the ass both ringing a the same time .