Using the historical reports, I've found that RingCentral is estimating an average of 38 seconds average time to answer for one of my queues. When I compare this to testing that I've performed in dummy calls and checking the call log, I'm finding that the actual ring time is only around 13 seconds.
For the customer I serve, I must report the average ring duration. I'm not exactly sure what the report uses to get this time (connection time, pauses, voice prompts, etc?). I'm looking to see if there's a simple way to calculate the average ring time exclusively.
Any suggestions?
For the customer I serve, I must report the average ring duration. I'm not exactly sure what the report uses to get this time (connection time, pauses, voice prompts, etc?). I'm looking to see if there's a simple way to calculate the average ring time exclusively.
Any suggestions?
