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laura-mcdowell11869 asked saadetswift16514 commented

Prevent Presenter "Photo" Box from Appearing in Recorded Webinar

We noticed with our latest webinar that the recording is showing a presenter "photo" box in the top right corner of the screen. This is covering some of the settings we we show during our webinar. How can we prevent this box from appearing on the recording? We don't see it during the live webinar. With our webinar software I've used, the presenter information shows in a sidebar without interfering with the shared screen. I saw another post in here where the "solution" was to record without multiple monitors and this just isn't realistic since we have various windows to switch between, as well as presenter notes.
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saadetswift16514 answered
Hey Laura, I'm looking into this for you :)
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saadetswift16514 answered
Hey Laura! There is an option in Settings to make sure the thumbnail (presenter box) does not show in your recordings :) Hope that helps!


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laura-mcdowell11869 answered
Hi Saadet,

Thank you for the information. When I go into Settings, I don't see those options. I'm wondering if I'm looking at a different Settings list than you are showing here. If I go to Settings in the top menu, and click on Meetings, I see this Recording tab and I only have these two choices:
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laura-mcdowell11869 answered saadetswift16514 commented
We figured it out - thank you!
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saadetswift16514 avatar image saadetswift16514 commented ·
Awesome! Did that setting I mentioned take care of the issue?
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saadetswift16514 answered
Hey Laura! The screen shot I posted is from within the RC Meetings app - you're in the online portal :) 
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