question

Hello there, 

Have you gone to Task Manager >Details and closed ALL RC Apps? (Softphone.exe, ringcentralmeetings.exe, softphonemapibridge.exe, ringcentral.exe) There may be one or more of these open. Then try relaunching.

If the above didn't work and this is something that is affecting others in your business it is probably best to contact support so that they can assist.

It's affecting half the world.  Ring Central don't seem to care.

Agrre.  Can conect to some rooms and not to others.  No obvious reason.  Win10, high speed internet, no limits.  Never had this problem with Zoom.

We have issues with Meetings in a Citrix environment where the "connecting" pop up spins for several minutes.

This has been traced down to proxy bypass list length (if proxy is enabled but bypass list is empty, it connects immediately)  If the proxy bypass list is full, it takes up to 5 minutes before finally connecting to a meeting.

Everything has been whitelisted/opened and doesn't appear to be network related as it has no issues when bypass list is empty.

Running ProcMon, there are almost 4 times as many events with Windows Registry key create/read/write that appear to be taking up the time.

This isn't network related because ProcMon shows networking time between two environments the same - the event count is higher with the more entries in the bypass list - almost like it's enumerating every entry through IE settings/registry keys.

Anyone else have this issue?