"open ringcentral" prompts everytime I dial a number in Salesforce in google chrome

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taranbir-singh asked Sep 23, '19 Daniel Irwin commented Jun 1, '20

"open ringcentral" prompts everytime I dial a number in Salesforce in google chrome

Everytime I dial a phone number in Salesforce , google chrome asks for a permission . It is very annoying . Anyway I can get rid of this??

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Answer 1 · 2019-09-25T16:52:58Z

saadetswift16514 answered Sep 25, '19

Hey Taranbir, could you provide step-by-step guide on how you're calling out and when you get this message? Screen shots are always helpful and appreciated :)

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Answer 2 · 2019-10-10T16:04:32Z

taranbir-singh answered Oct 10, '19

I call from numbers directly by click to dial feature in sales force, earlier it just dialed the number in ringcentral, but now it asks for a permission first. I can't provide the screenshot in public.

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Answer 3 · 2019-10-17T18:33:39Z

ian-carswell answered Oct 17, '19

I am experiencing the same problem.
Steps.
1. Click to dial a number in Salesforce
2. The soft phone utility pops-up
3. Chrome displays a message "Open RingCentral Phone"

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Answer 4 · 2019-10-18T16:04:29Z

taranbir-singh answered Oct 18, '19

yes same problem as me

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Answer 5 · 2019-10-18T21:22:22Z

kellie-babb answered Oct 18, '19

Hello Ian and Taranbir,

Thank you for the additional information. Can you please confirm if you have the RingCentral Phone app launched and signed into on your desktop when you are attempting to make these calls through SalesForce?

If you don't, please ensure that you are signing into your desktop application in addition to SalesForce and let me know if you continue to get the pop up.

Thank you,
Kellie B.

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Answer 6 · 2019-10-18T22:23:47Z

nadia-grabiner answered Oct 18, '19

I'm having the same problem, as is my team. We are signed in on the desktop app.

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Answer 7 · 2019-10-21T11:58:22Z

taranbir-singh answered Oct 21, '19

Yes I am also signed in on desktop App

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Answer 8 · 2019-10-21T13:40:32Z

ian-carswell answered Oct 21, '19

Yup, I am signed into the desktop App.

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Answer 9 · 2019-10-21T14:19:20Z

lee2 answered Oct 21, '19 allison-mohr commented Nov 18, '19

We are experiencing this also. It is a Chrome issue. they took away the check box to always open these types of links in the associated app in version 77. https://support.google.com/chrome/thread/14194567?hl=en

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saadetswift16514 commented · Oct 21, 2019 at 04:45 PM

Thanks for sharing, Lee!

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allison-mohr commented · Oct 21, 2019 at 08:50 PM

Wow! So we won't be able to get rid of that?

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lee2 commented · Oct 21, 2019 at 08:54 PM

Not until the great and powerful Google decides to change it. I've had the users affected, switch to firefox for now.

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ian-carswell commented · Oct 21, 2019 at 10:03 PM

Please can you provide instructions on what values we can add to the Chrome preferences JSON to address the problem. As described in:

https://support.google.com/chrome/thread/14194567?msgid=15347344

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allison-mohr commented · Oct 21, 2019 at 10:13 PM

WORKAROUND: Download the Google Chrome RingCentral extension. Then instead of using click-to-dial, hover over the phone number and click the phone option. Works for me. No more pesky pop up every single time I dial.

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Answer 10 · 2020-03-10T18:12:22Z

Daniel Irwin answered Mar 10, '20 Daniel Irwin commented Jun 1, '20

Using the registry entries below to create a .reg file, we deployed this to our sales team endpoints. It brings the checkbox back, and after the first prompt, the SFDC click-to-dial is working as intended (well with RC phone instead of the new desktop app, but that's a separate topic...)

Note: You can remove the reference to the new Edge Chromium if that's not relevant to your environment

Windows Registry Editor Version 5.00    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome]  "ExternalProtocolDialogShowAlwaysOpenCheckbox"=dword:00000001    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge]  "ExternalProtocolDialogShowAlwaysOpenCheckbox"=dword:00000001

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carl-dichter commented · Jun 01, 2020 at 05:23 PM

I don't think newer versions of Chrome even use registry keys.

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Daniel Irwin commented · Jun 01, 2020 at 05:39 PM

The reg keys are confirmed working (exposes the checkbox) on Chrome 83.0.4103.61 (64-bit) and Edge Chromium 83.0.478.37 (64-bit) as of today (01/06/2020)

Please refer to the following for documentation of Chromium policies:
https://cloud.google.com/docs/chrome-enterprise/policies/?policy=ExternalProtocolDialogShowAlwaysOpenCheckbox

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