When a user is on an active call or logged into a RingCentral meeting, they still receive the pop up for incoming calls and the ring/notification. This is especially frustrating for call queue members who are on support calls with clients or on a RC Meeting assisting a client and they are continually receiving incoming calls. How can we set it up in RingCentral at a user or call queue level to not pop up and ring a user who is on an active call or on a RingCentral meeting? I have been chatting with RC Support and searching the support and community posts and have not been successful in resolving this. Can anyone help?
-
- Ideas
- Developers
- Partners
- Users
- News & Announcements
- RingCentral App (Desktop)
- Integrations
- Features
- Services and Products
- Fax
- Billing & Invoicing
- Analytics & Reporting
- Announcement & Message Only Extensions
- Audit Trail
- Call Log
- Call Quality
- Call Recordings
- Caller ID/CNAM
- Canada RingCentral Support
- Conference Calling
- Desk Phones
- Employee Discussions (Private)
- Getting Started
- Global Office
- HUD - Heads Up Display
- IVR
- Limited Extensions
- Live Reports
- Multi-Site
- Outlook Integration
- QoS Tool
- RingCentral Channel Partners (Private)
- RingCentral Contact Center
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Meetings
- RingCentral Phone (desktop)
- RingCentral Rooms
- RingCentral Webinar
- RingCentral app (Glip)
- SMS/Text Messaging
- SSO (Single Sign-On)
- Shared Lines
- UK RingCentral Support
- User Community
- User Interface Improvements
- User Settings - Messages Tab
- User Settings - Voicemail
- User Topics
- Training Resources
- Sign in