question

comiere-healthcare1789 asked Apr 23, '16 Anirban Sen Chowdhary answered Jun 29, '19

most time I cannot receive SMS

RC api returned successful response, but most time I cannot receive SMS, please see the below api response

return status: 201
{
   "uri":   " https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;,
   "id":1429594005,
   "to":[
      {
         "phoneNumber":"+16304235427",
         "location":"Aurora,IL"
      }
   ],
   "from":{
      "phoneNumber":"+13234308604",
      "location":"Montebello,CA"
   },
   "type":"SMS",
   "creationTime":"2016-04-23T11:44:26.000   Z",
   "readStatus":"Read",
   "priority":"Normal",
   "attachments":[
      {
         "id":1429594005,
         "uri":" https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;,
         "type":"Text",
         "contentType":"text/plain"
      }
   ],
   "direction":"Outbound",
   "availability":"Alive",
   "subject":   "verification code:2164",
   "messageStatus":"Sent",
   "smsSendingAttemptsCount":1,
   "conversationId":6361148894337916524,
   "conversation":{
      "id":"6361148894337916524",
      "uri":" https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/6361148894337916524";
   },
   "lastModifiedTime":"2016-04-23T11:44:26.934Z"
}

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anton-nikitin answered Apr 23, '16

I suspect it may happen because our SMS provider blocks SMS messages which contain words like "verification code". I have seen this before. Please try to change subject.

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comiere-healthcare1789 answered Apr 23, '16

Thanks Anton, I tested again, you are correct, SMS was blacklisted

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benjamin-dean answered Apr 23, '16

Thanks for answering this Anton, do we have that list of blocked verbiage published on our site anywhere?

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anton-nikitin answered Apr 24, '16

No we don't. Need to communicate to our SMS provider to further clarify this point.

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Anirban Sen Chowdhary answered Jun 29, '19

We still need a blockage list documented somewhere so that we can verify if these type of situation comes where there is no clear picture why the SMS was not received inspite of have a successful delivery.

Apart from communicating the SMS provider, Rc should also document the list of content words do that this can be avoided

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