We are an RC organization. We use RC for meetings and phone (VoIP services). We use Slack for messages.
My question concerns transitioning to the RC unified app from RC meetings with the Mac client. It might also apply to the Windows client, I have not tested that yet.
Prior to transitioning, RC meeting links in the Outlook client would launch the RC meetings application. After the transition to the unified app, the RC Meetings app still launches (links will not launch the unified app). I've deleted the RC Meetings app from the Mac that I use and that does not change the behavior - instead of launching Meetings, links instead will launch a browser and direct the user to a RC page encouraging download and use of the Meetings app, which is not the desired behavior - as mentioned, we are transitioning some users to the unified app - we prefer not to launch Meetings from the Meetings app, since we are transitioning.
How can we change the behavior of meetings links within Outlook to launch the RC unified app and not to launch the RC Meetings app?
Please note that it is essential that meeting links work within Outlook clients, not within the RC app itself (the RC calendar) or within the O365 web client. We are aware that there is a supported use case within the RC app, but the use case we need to support would initiate from within Outlook. We are also aware that there are some features possible within the O365 web client, but we have not tested and will not be evaluating those features, because the organization is standardized on fat clients (Macs and Windows 10).
Please advise of our options. Thank you.