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anna-meens asked mary-rose commented

Auto Delete/Archiving Voicemails

Is there a way to manage voicemails for example- delete after 14 days? Our voice mailbox is filling quite quickly and then new callers cannot leave a message.

If not possible to auto delete, is there a way to set a prompt to warn when getting close to the maximum?
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anna-meens answered mary-rose commented
Thanks- the article indicates auto deleting from 200.  Our mailbox was showing 201 and then customers were getting notified that they couldn't leave messages.  It seems the autodeletion is not instant and maybe an audit happens periodically? 
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mary-rose avatar image mary-rose commented ·
I believe this is an ongoing issue and has been reported already. Workaround would be to delete few old messages for now.
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anna-meens avatar image anna-meens commented ·
OK, thanks. Yes, I've now done that. Was just curious as to why it wasn't working as expected.  Thank you!
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mary-rose avatar image mary-rose commented ·
You're very much welcome.
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mary-rose answered
Hi Anna,

RingCentral Voicemail box should not have a warning that mailbox is full. Technically, voicemails and faxes are auto-deleted once it reached 200 messages, first in and first out. See the link below to know more information about Data Retention.

RingCentral Message Storage and Account Data Retention
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