question

adcdc56 avatar image
adcdc56 asked Anirban Sen Chowdhary answered

Send SMS message using API

Hi,
I am sending SMS using the API with the resource: 
https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms

The response is "The requested feature is not available". How can we make the feature available in our account?

Thanks!
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

5 Answers

·
anton-nikitin avatar image
anton-nikitin answered
We need to know what account you are using, is it Sandbox or Production, what phone number you try to use to send SMS from.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

adcdc56 avatar image
adcdc56 answered
Its in Production, the from number is the main company's number or should I say the username. Anyhow I tested another number and it works.

Thanks for the reply!
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

vb avatar image
vb answered
Contact devsupport@ringcentral.com if you still have issues. 
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

anton-nikitin avatar image
anton-nikitin answered
If you want to use company number to send SMS from, your extension should be company operator extension (so that you could view any reply on your outbound message). It is preferred to use direct extension numbers to send SMS from.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered

If you are facing any issue, best approach will be asking technical details to devsupport@ringcentral.com

They can investigate this issue

1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.