Starting yesterday my users will have their cell phone call dropped if they get a call through the RC app. I opened a case with them, but I can't imagine this is isolated just to my users. My current case number is 09661024. I know one user has an iPhone, not sure about the other. If the user is on an RC call and a call comes into the cell phone, the call isn't dropped. If she is on an RC call and another call comes in, she says the first RC call is dropped, but the tech support guy said the call wasn't. I believe the system just didn't think the call was dropped.
-
- Ideas
- Developers
- Partners
- Users
- News & Announcements
- RingCentral App (Desktop)
- Integrations
- Features
- Services and Products
- Fax
- Billing & Invoicing
- Analytics & Reporting
- Announcement & Message Only Extensions
- Audit Trail
- Call Log
- Call Quality
- Call Recordings
- Caller ID/CNAM
- Canada RingCentral Support
- Conference Calling
- Desk Phones
- Employee Discussions (Private)
- Getting Started
- Global Office
- HUD - Heads Up Display
- IVR
- Limited Extensions
- Live Reports
- Multi-Site
- Outlook Integration
- QoS Tool
- RingCentral Channel Partners (Private)
- RingCentral Contact Center
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Meetings
- RingCentral Phone (desktop)
- RingCentral Rooms
- RingCentral Webinar
- RingCentral app (Glip)
- SMS/Text Messaging
- SSO (Single Sign-On)
- Shared Lines
- UK RingCentral Support
- User Community
- User Interface Improvements
- User Settings - Messages Tab
- User Settings - Voicemail
- User Topics
- Training Resources
- Sign in