1. US
2. Service / B2B
3. We have 4-6 agents in the Contact Center and those agents receive and make calls in Contact Center AND in RingCentral. I really do NOT like that they are completely separated. It absolutely does not work for our business. When we have to pull reports, I have to pull in the contact center and in RingCentral Analytics. Then merge the data and create a pivot table just to get accurate data. This data needs to be Analytics and then tagged that it is a Contact Center call. I would love to see the skill on the log as well and this should have a filter.
4. For companies like mine and I am sure that there are others out there to have the ability to pull accurate reports for calls that agents take/receive in the contact center and office. I understand that the reports in the Analytics tab would not be as detailed and I do not care. The reporting tool in the contact center is not friendly and nobody else but me even understands how to pull the reports.
5. Better, easier reporting.
6. 50
2. Service / B2B
3. We have 4-6 agents in the Contact Center and those agents receive and make calls in Contact Center AND in RingCentral. I really do NOT like that they are completely separated. It absolutely does not work for our business. When we have to pull reports, I have to pull in the contact center and in RingCentral Analytics. Then merge the data and create a pivot table just to get accurate data. This data needs to be Analytics and then tagged that it is a Contact Center call. I would love to see the skill on the log as well and this should have a filter.
4. For companies like mine and I am sure that there are others out there to have the ability to pull accurate reports for calls that agents take/receive in the contact center and office. I understand that the reports in the Analytics tab would not be as detailed and I do not care. The reporting tool in the contact center is not friendly and nobody else but me even understands how to pull the reports.
5. Better, easier reporting.
6. 50
