Idea

Ashlynn Kaplan suggested Oct 22, '14 james-quaranta commented May 6, '20

Call recording: email notification

Since August, I have received an email each month on the same day, at nearly the same time about automatic call recording being turned on. I have not changed this setting at all and I called about this email, thinking it was a possible glitch since there was never a notification that the setting was turned off. I was told by a representative that this email is simply a reoccurring, monthly notification that this setting is turned on.

I suggest that this email is reworded to reflect that it is simply a reoccurring notification that it is on, rather than the current wording which says it has been changed. I have wasted time on several previous calls about who changed this setting and why it occurs every month. Please change this email.

Thank you

call recording

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renekent commented Aug 28, '19

After receiving this email, I asked my admin about it and he referred me to this thread. I find it absolutly amazing that it has been 4 YEARS and no one from RingCentral has even responded. #RingCentral are you even listening???

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jessicahernandez16518 ♦♦ commented · Sep 04, 2019 at 04:01 PM

Hi Rene'

As moderators, Saadet and I read every comment and post in our Community. Unfortunately, we haven't heard that this has been planned yet. If that changes, we'll let you know!

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jennifer-ludewig commented Feb 10, '20

I am also having this issue each month, but it appears the emails go out to the user on the date the user was created. Not to mention the wording of the emails stating:

"An administrator of your RingCentral phone system has turned on automatic call recording on your extension and your calls are now being recorded."

Since this is not sent out just simply once a month I have to conduct an audit each time a user brings it to my attention, did their line really get turned off and by who, do we still have their recordings etc., this creates a lot of unnecessary work for Ring Central Clients.

This leads their bosses to think at some point the users' calls were not recorded and I am having to prove that no one has changed this setting in our system as an Administrator, to my bosses and pull the users recorded calls. You would think it would be a fairly simple fix to the very least update the email with more appropriate verbiage. "This is a reminder automatic call recording is turned on for your extension etc."

I second the sentiment: "Very frustrating to see this issue has been going on for 5 years, and nothing has been done to fix it!"

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tpcomatt5464 commented Feb 12, '20

I'm curious how many Sysadmin hours have been wasted in auditing these alerts due to the poorly thought out wording, what that would translate to in dollars, and then compare it to the DevOps time/costs at RingCentral in actually implementing this simple change.

Like I said 3 years(!!!) ago, the text of: "This is just a reminder that..." added to the first paragraph would fix 99% of the unnecessary work being generated by the alert.

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james-quaranta commented May 6, '20

Echoing what others have said here - we would really like the option to turn these email reminders off - or at the very least to change the wording of the emails to reflect that is a reminder and no new changes have been made. Thanks