Idea

michel5476 suggested Oct 24, '17 dan-canterbury commented Jul 13, '20

Cancel RingCentral Outgoing E-Fax (via email)

We also need a function to cancel outgoing faxes that have been submitted through RingCentral. Our users sometimes send outgoing faxes to the wrong phone number (using email to @ rcfax.com). When they do it repeatedly by mistake, they need an option to cancel the fax so that they are not bothering recipients' voice lines.

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dave-lewis12318 commented Oct 19, '18

Does deleting just delete from your list of faxes or stop the fax?

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chris-duquette4018 commented · Oct 19, 2018 at 12:26 PM

good question

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jb-ferguson commented · Oct 19, 2018 at 01:33 PM

Suggestion....try sending yourself or someone you know a test fax and delete it from the list of faxes. Have your friend/acquaintance let you know if they received the fax. That will answer your question faster than asking in a community forum.

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michel5476 commented · Oct 19, 2018 at 04:13 PM

We tested this and it does NOT work - we sent a fax to a non-fax line. Heard it ring the first attempt then used the Messages-Outbox to delete the message so it no longer shows in the outbox.and does show in the Deleted list. But then a few minutes later we received the 2nd resend attempt, and then a few minutes later the 3rd resend attempt. All 3 attempts show up in our call log, and the outgoing fax was definitely deleted out of the "Outbox" long before the 2nd or 3rd resend attempts. - FAIL, the "delete from Outbox" does not work properly. The functionality seems to be designed and implemented, but the "delete" function is not working.

If it did work, we would still have a problem in that most of our users are travelling and remote, so they all ONLY use the mobile app - and the "Outbox" feature is not available in the mobile android app (not sure about the other ones)

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michelle-nesbett commented May 1, '19

Agreed. This is a necessary feature. RingCentral?

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gmenu-fax commented Aug 28, '19

Can we cancel the fax from UI outbox https://service.ringcentral.com/application/activities/folderOutbox ? Once it was canceled, it should not resend it again. The in-progress fax can keep sending the current one (if it failed, do not send it again).

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gmenu-fax commented Aug 29, '19

Can this feature be added into the monthly enhancement release?

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saadetswift16514 commented · Sep 04, 2019 at 04:29 PM

Hey GMENU Fax,

Currently this is not on the roadmap. If that changes, I'll post an update here :)

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dan-canterbury commented Jul 13, '20

We run into an issue all the time where someone tries to send a fax to a number that is not a fax line, and then we receive complaints to stop calling! This should be a feature.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Idea

Cancel RingCentral Outgoing E-Fax (via email)

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