Idea

lily-morris6986 suggested Sep 22, '16 jeremy-kordek commented Jun 18, '20

Show Original Callers Number in Caller ID when Transferring calls

We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next firmware update.

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wayne-buhler commented May 5, '20

I don't understand why this does not work. If john smith calls in from his cellphone and our receptionist answers and transfers it to one of our agents why does it not show Johns Smiths phone number.

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rickkee6997 commented May 12, '20

Four years, and nothing but Glip, Glip and more Glip with less functionality.

I guess they think a team messaging system would be the solution for all basic features.... "Hey, instead of warm transfer, you can use Glip to type the number and send it to the user after you warm transfer the call". Yeah.... right... there you go.

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zach-podolsky commented Jun 9, '20

Does Ring have an update on this topic? We have been using the # # feature, but if the extension is typed wrong it will hang up on the caller. This thread is 4 years old with 300+ votes, how much more time will this take to correct the caller ID to be pushed through on warm and blind transfers? I think we would have went to another provider if we knew some of these features were not available.

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jonathan-sims commented · Jun 18, 2020 at 09:04 PM

We have been using RingCentral for a few weeks now and it seems crazy that this feature is not available. Likewise, I think we would have went to another provider if we knew these features were not available. As it is we may need to switch providers to one that can handle a simple Caller ID capability.

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andrew-arbuckle commented · Jun 18, 2020 at 09:58 PM

Exactly the same here, no way we would have gone with ring central if we new this beforehand. 6 months into a 12 month contract so we will be changing provider if it isn't sorted out in the next 6 months.

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jeremy-kordek commented Jul 23, '20

Bumping as this is still an issue and has not been addressed. We have multiple locations questions why we moved to a "new" platform that can not provide the same features and functions that an old legacy system did. I think everyone here would appreciate an update as to when this will be resolved or a final answer that RingCentral is going to do nothing about it.